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In today's world Computer and Phone systems play an integral part of all businesses day to day activities. However they can also become complex and expensive to manage especially if you only have a small in house IT Team supporting them. DVS IT offers businesses of all sizes the opportunity to reduce those technical and financial headaches by selecting a support option which best meets their needs.
Be it providing complimentary technical support to an in house IT team or completely managing all your technical requirements as a "Virtual" IT department. DVS IT is able to help you reduce your costs whilst at the same time increase the level of service provided to your users. Taking a support contract with DVS IT means that you never again have to worry about being short staffed through periods of staff holidays or illness.
The complexity of today's computer systems often mean that businesses are required to work across many different platforms and be able to master many new technologies such as virtualisation or complex network designs to support branch offices and remote users. Not to mention the ever changing array of Microsoft technologies, such as Server 2008, Exchange 2010 or Windows 7. This can put a strain on IT Departments, especially when you consider the often large day to day workloads already under taken supporting users and legacy systems. To help reduce this burden, there are many areas where DVS IT is able to provide expert assistance. Having certified engineers freely available to your business, 24hrs a day, allows you to tap in to a wealth of knowledge and assistance, which is often too expensive to have permanently on staff.
One of the benefits of working with DVS IT is that your systems are monitored 24hrs a day and should a problem be identified then our engineers will immediatetly work to resolve the problem remotely using remote connections to your servers. Should the problem require an engineer to attend site, then the job can be assigned and the engineer will either be on site when your offices open or if specified, will contact your designated key holder to arrange access. Our engineers are also able to remote control your users computers in order to quickly resolve most problems.
Combined with the monitoring and support will come a reporting pack. This will be provided on a monthly basis and can be tailored to meet your requirements. It will typically contain information regarding the stability of your systems, including "Up Time" and their general health status, available hard disk space etc. The pack will also include information on the "Patch" status, indicating how many patches have been deployed that month and how many are out standing. Like wise it will report on the health of your estate of PC's in terms of patches. Most importantly it will also give you an over view of the status of your antivirus application, across your computers and servers. You will also see the number of calls which have been logged with DVS IT, either via the online helpdesk or via the telephone. These Key Performance Indicators will allow your account manager to bench mark the service you are receiving from DVS IT and provide your business with key information on the status of your infrastructure.
With a DVS IT support contract you will have your own dedicated account manager, who will regularly meet with you in order to assist you with your long term technical planning, so that your IT systems are always aligned with the goals of your business. If your business intends on having employees working from home or on the road, then your account manager will guide you through the best options for such a project, such as Cisco Mobility solutions or products such as Citrix Access Gateway. Once your business requirements have been identified and planned out, they will be added to your DVS IT Technical Road Map. READ MORE on DVS IT Consultancy and Project Management services.
The DVS IT Technical Road Map, helps businesses to develop a plan for their IT systems, based on a 6, 12 and 24month time span. In doing so businesses are able to effectively budget for IT spend and set mile stones, which DVS IT can help them meet.
One of the first objectives your account manager will have, will be to address the question of, "How prepared is your business for a disaster?"
DVS IT has a secure online backup solution which has a truly global customer base. Developed in house it is used by companies who have the most demanding requirements in terms of security and reliability. The online backup is the foundation of the DVS IT disaster recovery solution. Housed in DVS IT's own Data Centre, it is 100% secure and 100% reliable. As a DVS IT contract client, you will be able to test your Business Continuity Plan and Disaster Recovery procedures utilising our purpose built facility based in Cardiff, which has a capacity for 20 key personnel. READ MORE
Sadly we live in a world where there are a number of threats to your business. DVS IT understands this and as such security is an area we take very seriously. For a security plan to be effective, it needs to be multi layered, covering every area of your business, both internally and at your perimeter. Gone are the days when a firewall was sufficient, these days a company needs to look at all areas, ranging from end point security through to web & email security. DVS IT consultants are trained to work with you in order to develop a solution which meets your needs and budget.
A key area of protection for any business is that of Anti Virus. DVS IT has partnered with Kaspersky Lab in order to provide clients with an award wining Anti Virus solution and Cisco systems, which is a provider of world class security systems, ranging from SMB to Enterprise level solutions. In order to further enhance our ability to provide our clients with the highest level of quality, DVS IT is a provider of HP equipment, including Servers, PC's and Printers.
To find out how DVS IT can help support your business, Please Click Here to explore our Support Options.
If you have any questions regarding any of the support information on this page, please call to speak to one of our consultants on +44 (0) 29 20695020 alternatively please email
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